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Format: Multiple Choice
Duration: 90 Minutes
Exam Price: $
Number of Questions: 50
Passing Score: 67%
Validation: This exam has been validated against 22A/22B/22C/22D/23A/23B.
Policy: Cloud Recertification

Earn associated certifications
Passing this exam is required to earn these certifications. Select each certification title below to view full requirements.

Oracle Field Service 2023 Certified Implementation Professional

Prepare to pass exam: 1Z0-1003-23
An Oracle Field Service 2023 Certified Implementation Professional has demonstrated the skills and knowledge required to implement and use Oracle Field Service. Individuals who attain this certification are capable of configuring user, resource, and activity types, configuring Business Rules and Display settings, work zones, work skills, and calendars. They are also capable of creating filters, configuring all aspects of a Routing Plan, building Workflow, and setting and managing various quota, capacity, and booking settings. This credential also certifies that these individuals are familiar with the capabilities and initial setup of the Oracle Field Service REST APIs. Current training and hands-on practice are highly recommended.

If you have a valid Oracle Field Service Implementation Professional Certification, and your credential has not expired, you can maintain your certification by taking the corresponding shorter Delta exam.

Login to Oracle CertView to check if your certification credential has expired or is still valid.

Check the Oracle Recertification Policy to see if you qualify.

Take recommended training
Complete one of the courses below to prepare for your exam (optional):

Become a Certified Field Service Implementer

Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience), in the learning subscription, provides the best preparation for passing the exam.

Review exam topics

Resources and Resource Types
Describe Resource and Resource Type Settings
Configure Resources and Resource Types

Users and User Types
Describe Users and User Type Settings
Configure User Types

Activities and Activity Types
Describe Activities and Activity Type Features
Configure Activity Types
Create an Activity Link Template
Describe Activity Time Windows

Inventory and Inventory Types
Describe Inventory Use and Inventory Types

Work Skills
Explain the Usage of Work Skills

Work Zones
Explain the Usage of Work Zones

Calendar Options
Explain the Calendar Capabilities in OFS

OFS Global Settings
Explain Business Rules Settings
Configure Business Rules
Configure Display Settings

OFS Screen Configurations
Describe the Custom Property Types
Create a Custom Property
Configure Core Application Screens
Explain the Capabilities of OFS Forms
Configure a Form
Configure the Workflow Manager

Filters
Explain the Usage of Filters within OFS
Create a Filter

Routing and Statistics
Explain Duration and Travel Statistics
Describe Routing Plan Capabilities
Describe Routing Optimization Options

Quota, Capacity and Booking
Describe Quota, Capacity and Booking Options
Configure a Capacity Area

Collaboration
Describe Collaboration Features

OFS Integration Options
Configure a Message Scenario
Explain OFS API Capabilities

Explain the Capabilities of OFS Applications
Where's My Technician?
Explain the Capabilities of the Where's My Technician Theme

Plug-in Framework
Understand the Capabilities of the OFS Plug-in Framework

 

QUESTION 1
Which two default attributes serve as stand-alone keys for work zones?

A. Service Code
B. Completion Code
C. Fault code
D. Zip code
E. Travel area
F. City

Answer: DE

QUESTION 2
A customer wants to configure the OFSC GUI to show when a resource has not activated their route
by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported?

A. Configuring a message scenario using the launch condition "Route is not activated" will also
enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".

B. The Alert Setting "Route has not been started x minutes after the start time of resource work day"
should be configured for 1 minute(s).

C. The Alert Setting "Route has not been started x minutes after the start time of resource work day"
should be configured for 0 minute(s).

D. The configuration related to email notification must be performed in the Message Scenarios.

Answer: AB

QUESTION 3
A utility company sees several "New Connect" activities being dropped into the routing bucket during the day.
They want "Meter Read" activities to be removed from the technician's route so that the "New
Connect" activities can be assigned if the technician qualifies for the activity
They enabled reoptimization in their route plan and created a reoptimization filter targeting the
"Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior?

A. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an
activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an
activity for "New Connect" in activities in the routing bucket to "Low".

B. Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for
"Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for
"New Connect" in activities in the routing bucket to "Normal".

C. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an
act or "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an
activity for "New Connect" in activities in the routing bucket to "High".

D. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an
activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning
an / for "New Connect" in activities in the routing bucket to "Normal"?.

Answer: D

QUESTION 4
A technician has been assigned a scheduled activity that he or she needs to perform later in the day.
Their company has a policy that their technicians perform some advance testing as an administrative task prior to the activity.
Which option would enable them to account for their time performing these tasks?

A. selecting "Prework" from within the activity In OFSC Mobility
B. adding a new "Prework" custom property to the "Edit/View activity" context in OFSC Mobility
C. creating a "start-after" link template between the preliminary work and the scheduled work
D. creating a "start-before" link template between the preliminary work and the scheduled work

Answer: B

QUESTION 5
A customer has found that there are some instances where their technicians have recorded either
exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the
status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints
are in place and can be modified to ensure that outlier circumstances such as these do not affect
future activity duration estimations?

A. "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"
B. "Personalize the estimation of activity duration" and "Initial ratio of activity duration"
C. "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"
D. "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

Answer: AB

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