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Format: Multiple Choice
Duration: 90 Minutes
Number of Questions: 50
Passing Score: 68%
Validation: This exam has been validated against Oracle Utilities Customer Cloud Service.
Policy: Cloud Recertification
Earn associated certifications Passing this exam is required to earn these certifications. Select each certification title below to view full requirements.

Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Certified Implementation Professional

Prepare to pass exam: 1Z0-1196-25
The Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional certification is designed for Partners, Administrators, and Business Decision Makers who are responsible for implementing, supporting and utilizing Oracle Utilities Customer Cloud Service for their customer and billing operations. Individuals who earn this credential are skilled at and capable of using the system to manage customer, asset, and device information; perform usage and billing calculations; manage payments; and configure numerous functional areas within the system to support a utility customer's entire lifecycle.

We recommend participation in at least one implementation, from requirements gathering through to production, prior to attempting this exam.

Take recommended training
Complete one of the courses below to prepare for your exam (optional):

Oracle Utilities C2M/CCS Certification
Additional Preparation and Information

A combination of Oracle training and hands-on experience (attained via labs and/or field experience), in the learning subscription, provides the best preparation for passing the exam.

Review exam topics

Describing the Customer to Meter Product

Understand the functional footprint of the Customer to Meter product
Explain the key transactional functions that are common between the Customer to Meter application components and how shared objects are maintained

Searching and Viewing Customer and Device Related Information

Describe the key components of a screen in the Customer to Meter product
Compare the main searching capabilities that are available to business users
Configure portals to display specific zones to a business user

Maintaining Customer Information

Understand the relationship/functions of the "V" entities that capture demographic and geographic information
Configure and maintain customer (demographic and geographic) information
Illustrate how service points relate to devices and how installation details are recorded
Describe what notification preferences are used for and how they are maintained for a customer
Compare the purpose of service agreements and usage subscriptions and how they relate to usage and billing calculations

Maintaining Asset Information

Explain the role of assets, components, specifications, and dispositions
Configure asset types and manage assets

Maintaining Device Information

Explain the concept of a measuring component, and the relationship between devices and measuring componentsConfigure device types/measuring component types and manage devices/measuring components

Initiating and Managing Service Orders and Field Activities

Explain the concept of a service order (orchrestrator) activity and a field activity to support customer processes
Evaluate and extend the configuration associated with processing a servce order (orchestrator) activity from initiation through to completion

Understanding Measurements and Performing Validation/Editing/Estimation (VEE) Processing

Describe the high level process of loading measurements through to calculating usage
Compare the differences between critical validations and other validations
Configure VEE Groups/VEE Rules for processing initial measurements

Understanding Financial Transactions

Explain how account and service agreement balances are determined for a customer
Compare how various types of financial transactions are created and when they impact a customer's account balance
Implement the processes that verify the integrity of financial transactions in the system

Creating and Managing Bills

Explain the functions of a bill, bill segment, and off cycle bill generator
Compare the various ways bills and bill segments are created, managed, and corrected
Describe the key entities involved in usage calculations and their purpose
Configure usage groups/usage calculation rules to perform usage calculations
Describe how the system processes replacement meter reads to trigger a bill correction

Configuring Rates

Understand the structure of a rate schedule and the role each part plays in calculating charges
Configure rate schedules to calculate charges and illlustrate the impact of calculation rule configuration settings on resulting bill segment details

Creating and Managing Payments

Understand the differences between payment events, payment tenders, payments, and payment segments
Configure the payment-related administration objects and processes to create and manage payments from various sources

Understanding Adjustment

Explain the various ways in which an adjustment type controls aspects of an adjustment’s behavior
Compare the various ways adjustments may be created and their impact on service agreement balances

Understanding Credit and Collections Capabilities

Understand how the system creates various automated processes and their specific roles in encouraging customers to pay outstanding debt
Describe the key concepts of payment arrangements and pay plans to receive payment from customers

Starting and Stopping Service

Understand the main entities involved in starting and stopping service for a customer
Illustrate what happens when activating and stopping service agreements and the subsequent actions that may be initiated
Evaluate and extend the capabilities of agent-assisted process flows and customer service requests for processing start/stop/transfer service requests

---

Sample Question And Answers

QUESTION 1
[Understanding Measurements and Performing Validation/Editing/Estimation (VEE) Processing]
Usage calculations calculate service quantities (often referred to as bill determinants) for bill
calculation purposes. Which option correctly specifies the valid entity or entities related to usage calculations?

A. Usage Version Calculation Group
B. Pre-Processing Usage Calculation Group and Usage Calculation Group
C. Usage Calculation Group and Post-Processing Usage Calculation Group
D. Pre-Processing Usage Calculation Group, Usage Version Calculation Group, and Post-Processing
Usage Calculation Group
E. Usage Calculation Group

Answer: E

QUESTION 2
[Creating and Managing Bills]
A usage subscription defines which usage calculation group should be used to calculate service
quantities (often referred to as bill determinants). Which record directly initiates a corresponding usage subscription?

A. Service Agreement Type
B. Usage Request
C. Service Agreement
D. Bill Segment
E. Usage Subscription Type

Answer: C

QUESTION 3
[Maintaining Device Information]
Measuring components are single points for which data will be received and stored in the system.
Measuring components are either subtractive or consumptive. Which statement is correct?

A. A subtractive measuring component's usage is equal to the current reading minus the previous reading. A consumptive measuring component's usage is equal to its current measurement.
B. Subtractive measuring components are associated only with water service, whereas consumptive measuring components are for gas and electric services.
C. Subtractive measuring components are used to measure demand, whereas consumptive measuring components are used to measure how much was consumed since the previous reading.
D. Subtractive measuring components are associated with deductive meters, whereas consumptive measuring components are not.

Answer: A

QUESTION 4
[Maintaining Device Information]
Meters are a type of device, which can be physical or virtual objects, that can produce data to be
handled by the system. Which two statements are true regarding meters?

A. One or more measuring components can be associated with a meter's device configuration.
B. Only one measuring component can be associated with a meter's device configuration.
C. Only one device configuration can be associated with a meter.
D. One or more device configurations can be associated with a meter over time.
E. A meter can only have scalar or interval measuring components associated with it.

Answer: A,D

QUESTION 5
[Creating and Managing Bills]
An issue is detected in a frozen bill segment prior to a bill being completed and sent out. If the frozen
bill segment is then cancelled and rebilled, which two statements are correct after the bill has been completed?

A. Both the originating and cancellation financial transactions are swept onto the same bill and the Show on Bill switches on the financial transactions will be deselected.
B. The bill will include both the original bill segment that was cancelled and the new billsegment details for the customer to see.
C. The bill will only include the newly created bill segment details for the customer to see and the cancelled bill segment details will be suppressed from all subsequent bills.
D. The bill will only include the newly created bill segment details for the customer to see and the cancelled bill segment details will be included in the following bill.
E. Both the originating and cancellation financial transactions are swept onto the same bill and the Show on Bill switches on the financial transactions will be selected.

Answer: A,C 

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