Unlimited Access Packages

4500+ PDF’s Exams, Desktop Testing Engine, Android Testing, Online Testing Engine

  • Instant Downloads
  • Money Back Guarantee
  • New Exams Included
  • Free Updates
Buy Now

Unlimited Access Package Included:

Desktop Testing Engine, Android Testing, Online Testing Engine

Practice the actual Test Environment

  • Print Exams PDF
  • Skills Test Testing Engines
Buy Now

Trusted by 40,000 Satisfied Customers

Verified Answers Researched by Industry Experts

  • Free Unlimited update
  • Providing Training from last 9 years
  • Hands on all Future added exams
  • SSL Secure ordering
  • Money Back Guarantee
  • 24/7 Support
Buy Now

Exam: MB-230

Vendor Microsoft
Certification Microsoft Dynamics 365 for Customer Service Functional Consultant Associate
Exam Code MB-230
Exam Title Microsoft Dynamics 365 for Customer Service Exam
No. of Questions 280
Last Updated Jun 06, 2024
Product Type Q&A PDF / Desktop & Android VCE Simulator / Online Testing Engine
Question & Answers Download
Online Testing Engine Download
Desktop Testing Engine Download
Android Testing Engine Download
Demo Download
Price

$25

Immediate Access Included
MB-230 Exam + Online Testing Engine + Offline Simulator + Android Testing Engine & 4500+ Other Exams
Buy Now

RELATED EXAMS

  • 70-620

    TS: Configuring Microsoft Windows Vista Client

    Detail
  • 70-236

    Configuring Exchange Server 2007

    Detail
  • 70-270

    Installing, Configuring, and Administering Microsoft Windows XP Professional

    Detail
  • 70-431

    Microsoft SQL Server 2005 Implementation & Maintenance

    Detail
  • 70-647

    PRO: Windows Server 2008,Enterprise Administrator

    Detail
  • 70-649

    TS: Upgrading Your MCSE on Windows Server 2003 to Windows Server 2008, Technology Specialist

    Detail
  • 70-089

    Planning, Deploying, and Managing Microsoft Systems Management Server 2003

    Detail
  • 70-121

    Designing and Providing Microsoft Volume License Solutions to Small and Medium Organizations

    Detail
  • 70-122

    Designing and Providing Microsoft Volume License Solutions to Large Organizations

    Detail
  • 70-123

    Planning, Implementing, and Maintaining a Software Asset Management (SAM) Program

    Detail
  • 70-228

    Installing, Configuring and Administering Microsoft SQL Server 2000, Enterprise Edition

    Detail
  • 70-229

    Designing and Implementing Databases with Microsoft SQL Server 2000, Enterprise Edition

    Detail
  • 70-235

    Developing Business Process and Integration Solutions Using BizTalk Server 2006

    Detail
  • 70-237

    Designing Messaging Solutions with MS Exchange Server 2007

    Detail
  • 70-238

    Deploying Messaging Solutions w/MS Exchange Server 2007

    Detail
  • 70-297

    Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure

    Detail
  • 70-298

    Designing Security for a MS Windows Server 2003 Network

    Detail
  • 70-300

    Analyzing Requirements and Defining Microsoft .NET Solution Architectures

    Detail
  • 70-305

    Developing and Implementing Web Applications with Microsoft Visual Basic.NET

    Detail
  • 70-306

    Developing and Implementing Windows-based Applications with Microsoft Visual Basic .NET

    Detail
  • 70-291

    Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

    Detail
  • 70-293

    Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

    Detail
  • 70-294

    Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 AD Infrastructure

    Detail
  • 70-310

    XML Web Services and Server Components with Visual Basic.NET

    Detail
  • 70-315

    Developing and Implementing Web Applications with Microsoft Visual C# .NET

    Detail
  • 70-316

    Developing and Implementing Windows-based Applications with Microsoft Visual C# .NET

    Detail
  • 70-320

    XML Web Services and Server Components with C#.NET

    Detail
  • 70-350

    Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004

    Detail
  • 70-441

    PRO: Designing Database Solutions by using Microsoft SQL Server 2005

    Detail
  • 70-442

    Designing and Optimizing Data Access by Using Microsoft SQL Server 2005

    Detail

Examkingdom's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your certification exams on the first attempt "GUARANTEED"

Whether you want to improve your skills, expertise or career growth, with Examkingdom's training and certification resources help you achieve your goals. Our exams files feature hands-on tasks and real-world scenarios; in just a matter of days, you'll be more productive and embracing new technology standards. Our online resources and events enable you to focus on learning just what you want on your timeframe. You get access to every exams files and there continuously update our study materials; these exam updates are supplied free of charge to our valued customers. Get the best MB-230 exam Training; as you study from our exam-files "Best Materials Great Results"


MB-230 Exam + Online / Offline and Android Testing Engine & 4500+ other exams included
$50 - $25
(you save $25)
Buy Now

Exam MB-230: Microsoft Dynamics 365 Customer Service
The content of this exam was updated on October 2, 2020. Please download the skills measured document below to see what changed.

A Dynamics 365 Customer Service Functional Consultant is responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction.

A Dynamics 365 Customer Service Functional Consultant implements and designs service management visualizations and reports provided by and in collaboration with the solution architect. The Functional Consultant collaborates with the customer engagement administrator to implement and upgrade Power Platform components, including knowledge management, customer feedback, and connected services.

A Dynamics 365 Customer Service Functional Consultant must have strong applied knowledge of customer service, including: understanding industry terminology, priorities, standards, methodologies, customer service operations, and best practices. The Functional Consultant with customer service expertise must have strong applied knowledge of meeting user needs through Dynamics 365 customer service, including in-depth understanding of cases, knowledge management, queues, entitlements, resource scheduling, Service Level Agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, and Omnichannel for Customer Service. The Functional Consultant’s knowledge should include a comprehensive understanding of the customer service application’s role in relationship to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.

Part of the requirements for: Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Related exams: 1 related exam
Exam MB-230: Microsoft Dynamics 365 Customer Service
Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: manage cases and Knowledge Management; manage queues, entitlements, and service-level agreements; implement scheduling; implement Omnichannel for Customer Service; and manage analytics.

Skills measured
The content of this exam was updated on October 2, 2020. Please download the exam skills outline below to see what changed.
Manage cases and Knowledge Management (20-25%)
Manage queues, entitlements, and service-level agreements (SLAs) (15-20%)
Implement scheduling (10-15%)
Implement Omnichannel for Customer Service (30-35%)
Manage analytics (10-15%)

Audience Profile
A Microsoft Dynamics 365 Customer Service Functional Consultant is responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction.
A Dynamics 365 Customer Service Functional Consultant implements and designs service management visualizations and reports provided by and in collaboration with the solution architect. The Functional Consultant collaborates with the customer engagement administrator to implement and upgrade Power Platform components, including knowledge management, customer feedback, and connected services.

A Dynamics 365 Customer Service Functional Consultant must have strong applied knowledge of customer service: understanding industry terminology, priorities, standards, methodologies, customer service operations, and best practices. The Functional Consultant with customer service expertise must have strong applied knowledge of meeting user needs through Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge management, queues, entitlements, resource scheduling, Service Level Agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, and Omnichannel for Customer Service. The Functional Consultant’s knowledge should include a comprehensive understanding of the customer service application’s role in relationship to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.

Skills Measured
NOTE: The bullets that appear below each of the skills measured are intended to illustrate how we are assessing that skill. This list is not definitive or exhaustive.
NOTE: In most cases, exams do NOT cover preview features, and some features will only be added to an exam when they are GA (General Availability).

Manage cases and Knowledge Management (20-25%)
Create and manage cases
* configure cases
* manage case lists
* create and search for case records
* convert activities to cases
* perform case resolution
* implement parent/child cases
* merge cases
* set autonumbering for customer service entities

Configure and automate cases
* implement Advanced Similarity rules
* implement record creation and update rules
* implement case routing rules
* customize the Case Resolution form
* configure Status Reason transitions
* configure business process flows
* capture customer feedback by using Customer Voice

Implement Knowledge Management
* configure the Knowledge Search control
* link an article with a case
* use Knowledge Management to resolve cases
* manage the Knowledge Management article lifecycle
* manage Knowledge management articles
* configure entities for Knowledge Management
* manage Knowledge article templates
* implement Knowledge Search
* enable Relevance Search
* configure categories and subjects
* convert cases to knowledge articles

Manage queues, entitlements, and service-level agreements (SLAs) (15-20%)
Create and manage queues
* describe use cases for each queue type
* configure queues
* add cases and activities to queues
* configure entities for queues
* perform queue operations

Create and manage entitlements
* configure entitlements
* define and create entitlements
* manage entitlement templates
* activate and deactivate entitlements
* renew or cancel an entitlement

Create and manage SLAs
* define and create service-level agreements (SLAs)
* configure SLA settings
* configure a holiday schedule
* configure a customer service schedule
* implement actions by using Power Automate
* manage cases that are associated with SLAs
* manually apply an SLA
* create and manage SLA items

Implement scheduling (10-15%)
Manage resources
* configure business closures
* configure organizational units
* configure resources
* configure work hours
* configure facilities and equipment

Manage services
* define services
* schedule a service activity
* configure fulfillment preferences
* create a schedule board
* schedule a service activity by using the schedule board

Implement Omnichannel for Customer Service (30-35%)
Deploy Omnichannel for Customer Service
* provision Omnichannel for Customer Service
* define user settings
* configure application setting
* manage queues
* configure skills-based routing

Implement Power Virtual Agents
* describe Power Virtual Agents components and concepts
* integrate Power Virtual Agents with Dynamics 365 Customer Service
* escalate conversations to a live agent

Manage channels
* describe use cases for the Channel Integration Framework
* configure channels
* enable the chat widget on websites
* configure pre-chat surveys
* configure proactive chat
* configure Secure Message Service (SMS)

Distribute work
* describe difference between entity routing and channel routing
* configure work streams
* configure entity routing
* configure routing values
* implement context variables

Configure the agent experience
* create macros
* define agent scripts
* configure Quick Responses
* configure sessions and applications
* configure notifications

Configure the supervisor experience
* configure Omnichannel Insights dashboard
* configure intraday insights
* customize KPIs for intraday insights
* enable sentiment analysis

Manage analytics (10-15%)
Configure Customer Service Insights
* describe capabilities and use cases for Customer Service Insights dashboards
* connect to Customer Service Insights
* manage workspaces

Create and configure visualizations
* configure interactive dashboards
* design and create charts
* design reports by using the Design wizard

The exam guide below is the previous guide and the change log is below. The new exam guide above went into effect on October 7, 2020.

Skills Measured
NOTE: The bullets that appear below each of the skills measured are intended to illustrate how we are assessing that skill. This list is not definitive or exhaustive.
NOTE: In most cases, exams do NOT cover preview features, and some features will only be added to an exam when they are GA (General Availability).

Perform configuration (25-30%)
Configure Service Management settings
* describe process of record creation and update rules
* configure queues
* configure holiday schedule
* configure customer service schedule
* configure user work hours
* configure categories and subjects
* configure cases
* configure customer service security roles
* configure goal management components
* create routing rules
* configure services
* configure timelines
* configure Customer Service Insights
* configure Omnichannel chat and SMS
* configure service scheduling

Configure processes
* configure custom business process flows
* implement business process flows from Microsoft AppSource
* configure Connected Customer Services

Create and configure customer service visualizations
* configure customer service content pack for Power BI
* configure customer service dashboards
* design and create customer service charts
* execute and analyze customer service reports
* configure enhanced customer service admin settings by using Service Management

Manage cases and the knowledge base (30-35%)
Create and manage cases
* manage case list
* create and search for case records
* convert activities to cases
* perform case resolution
* implement case routing rules
* implement parent/child cases
* merge cases
* configure status reason transitions
* implement advanced similarity rules
* customize the case resolution form

Create and manage the knowledge base
* configure entities for knowledge management
* link an article with a case
* use the knowledge base to resolve cases
* create and manage knowledge base article lifecycle
* create and manage knowledge base articles
* search for articles
* enable and manage relevance search

Manage queues, entitlements, and SLAs (25-30%)
Create and manage queues
* differentiate queue types
* add cases and activities to queues
* implement case routing
* configure entities for queues
* configure queue email settings
* configure record creation and update rules

Create and manage entitlements
* define and create entitlements
* manage entitlement templates
* activate and deactivate entitlements
* renew or cancel an entitlement
* assign an entitlement to a case

Create and manage SLAs
* determine SLA conditions
* define and create SLAs
* implement actions and details
* use SLAs on-demand
* manage cases with SLAs
* create and manage SLA items

Configure Forms Pro (15-20%)
Create surveys
* create a theme and upload images
* add pages to a survey and personalize data
* identify survey question types
* add survey questions
* identify respondent types
* configure response routing
* configure survey scoring
* configure survey unsubscription options

Preview, test, and publish surveys
* distribute survey link using email
* embed a survey in a web page
* clone, import, and translate surveys

Manage survey responses
* summarize survey results
* determine report types
* implement workflow conditional logic for survey actions
* create business actions based upon survey responses


QUESTION 1
You use Dynamics 365 for Customer Service.
You need to create business process flows.
Which three entities can you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Goal
B. Case
C. Letter
D. Social activity
E. Rollup queries

Correct Answer: BCD

QUESTION 2
You are configuring a single business process flow in Dynamics 365 for Customer Service.
You need to design the business process flow.
What should you do?

A. Merge peer branches to a single stage when merging branches.
B. Span the process across 10 unique entities.
C. Combine multiple conditions in a rule by using both the AND and OR operators.
D. Use 40 steps per stage.

Correct Answer: A

QUESTION 3
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?

A. Personal
B. Private
C. Business unit
D. Public

Correct Answer: B

QUESTION 4
A customer has three cases in process and two cases for the current calendar year.
You need to determine how many cases the customer has left on their entitlement.
How many cases are left?

A. 20
B. 22
C. 23
D. 25

Correct Answer: C

QUESTION 5
You are a Dynamics 365 Customer Service administrator.
You are configuring a case dashboard.
You need to filter the dashboard to show only escalated cases and cases that are marked as Request.
Which filter should you use?

A. Timeframe
B. Priority
C. Global
D. Visual

Correct Answer: C

Make The Best Choice Chose - Examkingdom
Reday to get certified today competitive computer industry Examkingdom's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 exam on the first attempt "GUARANTEED".

Unlimited Access Package
will prepare you for your exam with guaranteed results, MB-230 Study Guide. Your exam will download as a single MB-230 PDF or complete MB-230 testing engine as well as over +4000 other technical exam PDF and exam engine downloads. Forget buying your prep materials separately at three time the price of our unlimited access plan - skip the MB-230 audio exams and select the one package that gives it all to you at your discretion: MB-230 Study Materials featuring the exam engine.

Examkingdom MB-230 Exam Prepration Tools
Examkingdom Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate preparation begins and ends with your accomplishing this credential goal. Although you will take each Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate online test one at a time - each one builds upon the previous. Remember that each Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate exam paper is built from a common certification foundation.

MB-230 Exam Testing Engines
Beyond knowing the answer, and actually understanding the MB-230 test questions puts you one step ahead of the test. Completely understanding a concept and reasoning behind how something works, makes your task second nature. Your MB-230 quiz will melt in your hands if you know the logic behind the concepts. Any legitimate Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate prep materials should enforce this style of learning - but you will be hard pressed to find more than a Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate practice test anywhere other than Certkingdom.

MB-230 Exam Questions and Answers with Explanation
This is where your Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 exam prep really takes off, in the testing your knowledge and ability to quickly come up with answers in the MB-230 online tests. Using Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 practice exams is an excellent way to increase response time and queue certain answers to common issues.

MB-230 Exam Study Guides
All Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate online tests begin somewhere, and that is what the Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate training course will do for you: create a foundation to build on. Study guides are essentially a detailed Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 tutorial and are great introductions to new Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate training courses as you advance. The content is always relevant, and compound again to make you pass your MB-230 exams on the first attempt. You will frequently find these MB-230 PDF files downloadable and can then archive or print them for extra reading or studying on-the-go.

MB-230 Exam Video Training
For some, this is the best way to get the latest Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 training. However you decide to learn MB-230 exam topics is up to you and your learning style. The Examkingdom Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate products and tools are designed to work well with every learning style. Give us a try and sample our work. You'll be glad you did.

MB-230 Other Features
* Realistic practice questions just like the ones found on certification exams.
* Each guide is composed from industry leading professionals real Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associatenotes, certifying 100% brain dump free.
* Study guides and exam papers are guaranteed to help you pass on your first attempt or your money back.
* Designed to help you complete your certificate using only
* Delivered in PDF format for easy reading and printing Examkingdom unique CBT MB-230 will have you dancing the Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate jig before you know it
* Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 prep files are frequently updated to maintain accuracy. Your courses will always be up to date.

Get Microsoft Dynamics 365 for Customer Service Functional Consultant Associate ebooks from Examkingdom which contain real MB-230 exam questions and answers. You WILL pass your Microsoft Dynamics 365 for Customer Service Functional Consultant Associate exam on the first attempt using only Examkingdom's Microsoft Dynamics 365 for Customer Service Functional Consultant Associate excellent preparation tools and tutorials.
This is what our customers are saying about Examkingdom.com.
These are real testimonials.
Hi friends! Examkingdom.com is No1 in sites coz in $25 I cant believe this but when I purchased the $25 package it was amazing I Microsoft passed 10 Exams using Examkingdom guides in one Month So many thanks to Examkingdom Team , Please continue this offer for next year also. So many Thanks

Mike CA

Thank You! I would just like to thank Examkingdom.com for the Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 test guide that I bought a couple months ago and I took my test and pass overwhelmingly. I completed the test of 280 questions in about 90 minutes I must say that their Q & A with Explanation are very amazing and easy to learn.

Jay Brunets

After my co-workers found out what I used to pass Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 the test, that many are thinking about purchasing Examkingdom.com for their Microsoft Dynamics 365 for Customer Service Functional Consultant Associate exams, I know I will again

John NA

I passed the Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 exam yesterday, and now it's on to security exam. Couldn't have done it with out you. Thanks very much.

Oley R.

Hello Everyone
I Just Passed The Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 Took 80 to 90 Minutes max to understand and easy to learn. Thanks For Everything Now On To MB-230

Robert R.

Hi Examkingdom.com thanks so much for your assistance in Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate i passed today it was a breeze and i couldn't have done it without you. Thanks again

Seymour G.

I have used your Exam Study Guides for preparation for Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230. I also passed all those on the first round. I'm currently preparing for the Microsoft and theMicrosoft Dynamics 365 for Customer Service Functional Consultant Associate. exams

Ken T.

I just wanted to thank you for helping me get myMicrosoft Dynamics 365 for Customer Service Functional Consultant Associate $50 package for all guides is awesome you made the journey a lot easier. I passed every test the first time using your Guide

Mario B.

I take this opportunity to express my appreciation to the authors of Examkingdom.com Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate test guide. I purchased the MB-230 soon after my formal hands on training and honestly, my success in the test came out of nowhere but Examkingdom.com. Once again I say thanks

Kris H.

Dear Examkingdom.com team the test no. MB-230 that i took was very good, I received 880 and could have gain more just by learning your exams

Gil L.

Hi and Thanks I have just passed the Microsoft Dynamics 365 for Customer Service Functional Consultant Associate Directory Services Design exam with a score of 928 thanks to you! The guide was excellent

Edward T.

Great stuff so far....I love this site....!! I am also on the Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate I decided to start from Examkingdom and start learning study Microsoft Dynamics 365 for Customer Service Functional Consultant Associate from home... It has been really difficult but so far I have managed to get through 4 exams....., now currently studying for the more exams.... Have a good day.................................................. Cheers

Ted Hannam

Thanks for your Help, But I have finally downloaded Microsoft Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 exam preparation from examkingdom.com they are provided me complete information about the exam, lets hope I get success for the MB-230 exam, I found there exams very very realistic and useful. thanks again

lindsay Paul

Examkingdom Offline Testing Engine Simulator Download




    Prepare with yourself how Examkingdom Offline Exam Simulator it is designed specifically for any exam preparation. It allows you to create, edit, and take practice tests in an environment very similar to an actual exam.


    Supported Platforms: Windows-7 64bit or later - EULA | How to Install?



    FAQ's: Windows-8 / Windows 10 if you face any issue kinldy uninstall and reinstall the Simulator again.



    Download Offline Simulator-Beta



Examkingdom Testing Engine Features

  • Examkingdom Testing Engine simulates the real exam environment.
  • Interactive Testing Engine Included
  • Live Web App Testing Engine
  • Offline Downloadable Desktop App Testing Engine
  • Testing Engine App for Android
  • Testing Engine App for iPhone
  • Testing Engine App for iPad
  • Working with the Examkingdom Testing Engine is just like taking the real tests, except we also give you the correct answers.
  • More importantly, we also give you detailed explanations to ensure you fully understand how and why the answers are correct.

Examkingdom Android Testing Engine Simulator Download



    Take your learning mobile android device with all the features as desktop offline testing engine. All android devices are supported.
    Supported Platforms: All Android OS EULA


    Install the Android Testing Engine from google play store and download the app.ck from Examkingdom website android testing engine download




Examkingdom Android Testing Engine Features

  • Examkingdom Offline Android Testing Engine
  • Make sure to enable Root check in Playstore
  • Live Realistic practice tests
  • Live Virtual test environment
  • Live Practice test environment
  • Mark unanswered Q&A
  • Free Updates
  • Save your tests results
  • Re-examine the unanswered Q & A
  • Make your own test scenario (settings)
  • Just like the real tests: multiple choice questions
  • Updated regularly, always current